“Why don’t our employees care about our technology ideas?” 

"Because they don’t understand the new health benefits.”

The information might seem unrelated. But to employees, it doesn't matter if it comes from IT, HR or another team — it's all company communication to be p...

Our conversation started with a client confession: “This is a %$&# boring topic and employees aren’t paying attention.” It was our first conversation with this particular company, but not the first time we had helped someone address the issue.

It’s a common dilemma. Emp...

Her name was Carla, and she was our new Chief Communications Officer – a rare external hire for a company that usually promoted from within. She was sophisticated, smart, educated and experienced. And a little intimidating, given her impressive credentials and backgrou...

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